The app is added to the NOT OPTIMISED list. If you havent received it after a few hours, please change your email address under your account info and a new access code will be sent to you after you. To add the email app to the list of non-battery-optimised apps, tap APPS and then mark the checkbox for the email app.Tap the menu button (three vertical dots) and select Battery optimisation to view a list of non-battery-optimised apps.From your Home screen, tap the Application screen icon.To remove an app from the battery optimisation list If you still experience syncing problems and you're using mobile data, enter There is no network coverage or mobile data connection in the search field to get a list of solutions from the troubleshooting article “There is no network coverage or mobile data connection”. The troubleshooting article “My Wi-Fi connection keeps dropping” will suggest a number of Wi-Fi-related solutions.
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